General Discussion
In reply to the discussion: Waitress left 2 pennies and note by customer [View all]Horse with no Name
(34,239 posts)But I work very hard for my money. I can't go in and order just anything off the menu...so I really want the experience to be pleasant. It is part of what I am paying for.
I know that if I get complaints about my job performance, I can lose my job. And yes, I work understaffed and underappreciated 90% of the time. I think that is just the climate of work today.
I have had very good service in a busy restaurant and very good service in a not so busy restaurant.
Conversely, I have had very bad service in a busy restaurant and very bad service in a not so busy restaurant so I know that it *is* possible for it to happen.
My metric is not necessarily the wait...or necessarily the quality of food...or whether or not the waitress left my glass empty longer than I would like but rather if they are pleasant when they finally do make it to my table....even if it was only a brief appearance. If they are unpleasant...and I feel no matter what...that is unacceptable, then they are going to be a little displeased with their tip.
The above note is a little harsh. That is a given. However...the message was loud and clear. Had that person given her the tip and then complained to management, she might have lost her job. Instead, she got a swift kick reminder that the customer expects some semblance of good and courteous service...but didn't risk losing her job over it and has another chance to do better with the next set of customers.