Car dealer body shop fudges repair. What to do?

[spotbird]

5. In a more "southern" way, I think I said exactly that

I said something along the lines of, "Since the car is under warranty I'll still need the repair, my problem is that I doubt Ford will pay for a repair that the collision center preformed improperly."

It was a surprise that the manager didn't call me back directly. At this point my inclination is to call the GM tomorrow and say I'd prefer he'd advise me rather than another person from the collision center. If that doesn't get his attention, maybe I'll figure out who to talk to at Ford HQ about fraud.

Eventually someone will want to make this right (Yeah, another triumph of hope over experience.)