Back in 2005 I purchased a laptop from HP. Before the warranty expired it stopped working.
After dealing with customer support for over an hour they sent me a new transformer.
When that didn't work they set me a box to send it back for repair, this took another hour with customer support. While on the phone they tried to sell me a service plan.
One week later I get a call from someone who had such a thick accent I could hardly understand. I was told my computer had a bug.
I thought virus but they meant an insect. I was told this made it a bio hazard, and they wouldn't work on it.
I asked them to return the computer, I would clean the "bug out" I was told that would void the warranty.
So, they won't work on it because of the "bug", if I take the bug out they will work on it but charge me.
When I wrote the corporate office I received a call and we reached an agreement that if I get a computer repair person to remove the but, they would then repair the computer under warranty. But, the person added assuming whatever was wrong wasn't user neglect, the bug may have caused the problem.
Basically, they won't repair the computer under warranty and even stated in a nice way I purchased a cheap computer and it wasn't worth repairing.
I gave up, I wrote the corporate office listing all of the HP products I had purchased which included this laptop, a desktop, printers, scanner, camera, not to mention multiple ink cartridges. I let them know I would never spend another penny with HP. I even gave away a printer to a friend which was only 2 months old so I wouldn't have to purchase HP ink.
I did purchase a used HP exact same model as the one that broke from a friend. It worked until the screen was broken.
I then started purchasing Apple computers and haven't looked back.
Here is the kicker. My sister needed a laptop and didn't want to spend a lot on it.
I took my dead laptop with a good screen and my good laptop with broken screen figured I had nothing to lose, found the service manuel on line and took the screen off the bad computer put it on the good computer and my sister is still using it. But, when I had the dead computer torn apart I did not see one bug or any evidence bugs have ever been present.
HP simply didn't want to repair what they consider a disposable computer, it would cost them too much.
I am sorry about those people losing their jobs, but HP sucks and I can't shed any tears over their problems.
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