I hate online shopping. Hate it, hate it, hate it. Despise it.

[whatthehey]

22. What's the overall probability of missed deliveries?

How much greater is it than that of mislabeled store inventory for example?

My shopping for non-food is conservatively 75 - 80% online and has been for years from trinkets and geegaws to clothes to major electronics hell even to my last car, even before my injury made it necessary. In those years I have had thousands of items delivered. I've had a dozen or so come a day later than initially projected (again a delivery provider issue) and one, literally one (a prescription even not an Amazon purchase) delivered to the incorrect address resulting in a whole 3 day delay for USPS rerouting, and that included the weekend.

I have no idea how bad Amazon is to work for compared to other large parcel delivery warehouses, none of which are rose gardens, but from a customer POV their systems and processes are as flawless as anything I've come across in both timeliness and effectiveness, and I'm on my third decade of professional experience improving those very things in large companies.

I also remember the bad old days where as a fan of art music I would have to wait until I travelled to a major city with specialty stores to get anything past the core Beethoven/Bach/Mozart repertoire, and even then you had to be lucky to find what you wanted, guess at which recording was best if more than one was available, and pay swingeing sums of money. Online retail came along and now it's easy to compare recordings of Alkan's minor key etudes or Maria Szymanowska's Preludes and get the best bang for the buck from the comfort of your armchair.

Hell even if ten times the number of deliveries were delayed I'd take that option in a heartbeat.