Uber Driver Refuses To Pick Up Woman in Labor, Charges Her $13

[Egnever]

9. As a follow up

On the Uber side you have accountability for the driver because there is no hiding the driver from the company.

On the cab side not so much...

http://www.wsj.com/articles/SB10001424053111903591104576466363102067514

After returning the city's letter, a passenger then has to schedule a hearing before an administrative law judge. A recent rule change allows complaining passengers to phone in their testimony instead of showing up in person. Still, many don't take that step. Of the more than 1,000 complaints for reckless driving that resulted in scheduled hearing between January 2010 and last week(a 6 month period), 85% were dismissed. So were 81% of the charges of drivers threatening or harassing passengers.

One afternoon last week, a 75-year-old woman with a walker waited for a hearing at the Office of Administrative Trials and Hearings on Beaver Street. She said a cabbie had yelled at her, kept locking and unlocking the doors throughout the ride and sped off with the door still open.

"I think anybody with that kind of temper could easily get in an accident or harm someone," she said. The driver didn't show up, but the woman was allowed to testify anyway. An administrative judge fined him $200.

In February, a passenger got into a cab with an autistic child, according to a complaint. The child was talking loudly, which irritated the driver. He asked the passenger if the child could quiet down. The passenger said the child could not. So the driver slammed the divider shut, pulled the cab over and pulled the passengers out of the cab, the complaint says. Then he yelled at them and threatened to kill them. The passenger didn't return the confirmation letter.

All those cabbies following the rules...