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MineralMan

(151,187 posts)
9. The bank was fine, actually. It was the kids from the title/escrow
Thu Feb 23, 2017, 03:10 PM
Feb 2017

company who didn't get it. I mostly use a very large, central branch of Wells Fargo, although I'll stop in any branch for most things like deposits, ect. There's always a floor manager available who understands your transaction.

On the other hand, I can't say much positive about the last Wells Fargo loan officer I dealt with for a refinance. They all seemed really disorganized, especially with documentation. When you're self-employed, re-financing takes a lot of documentation. I can't tell you how many times I got asked for the same documentation I had already provided. Each time, I had to say, "Uh, I brought that in to you two days ago." "Well, could you give me another copy. I can't find that one."

And then, after the process was over, the guy had the gall to ask me to give him a 5-star rating on a survey, so he could get his bonus. I explained in no uncertain terms why I would not be doing that, and he just didn't seem to understand what the problem was. No bonus for him, although he was a nice enough young man. Just not very professional in his handling of documentation. But, the refi closed OK, so there it is.

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