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csziggy

(34,189 posts)

19. Report the power company to whatever state agency oversees them

Thu Dec 29, 2011, 08:42 PM

Dec 2011

Here it would be the Public Service Commission. It may not do any good immediately for your neighbor, but here whenever a utility is up for rate increases or license renewals or any other thing they have to get approval for the PSC reviews their files. In those files are ALL the complaints the PSC has received. And it DOES make a difference - companies have had rate increases denied because they were so poor at customer service they had reams of complaints.

I'd also call the local elected officials and let them know about the practice of cutting power off BEFORE the date the service expires and AFTER a payment has been received.

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This message was self-deleted by its author [View all] rsmith6621 Dec 2011 OP

it should be standard procedure for the tech to call and check to see ejpoeta Dec 2011 #1

Yes, and CERTAINLY when customer TOLD HIM she'd made the payment! elleng Dec 2011 #4

It also needs to be illegal if there are still a few days left in the billing period Warpy Dec 2011 #25

I'd bet money it is standard procedure, I bet this guy was just a jerkwad. joshcryer Dec 2011 #38

Good for you. You did good. emilyg Dec 2011 #2

BRAVO and thank goodness for you, rsmith! elleng Dec 2011 #3

Good going! KT2000 Dec 2011 #5

Luckily you were there to intercede for her. n/t RebelOne Dec 2011 #6

You are a good soul! It's going to take all of us helping one another to get through these bad times riderinthestorm Dec 2011 #7

I used to work customer service for a gas company Enrique Dec 2011 #8

Damn but you did a great thing! CaliforniaPeggy Dec 2011 #9

This is just wrong, wrong, wrong. My husband does shut offs for a gas company here in CT. Jennicut Dec 2011 #10

You are a gem of a human being. Thank you for being so kind to someone's auntie, grandma, whatever. MADem Dec 2011 #11

Thank you for helping your neighbor abelenkpe Dec 2011 #12

You are a beautiful person! FarPoint Dec 2011 #13

I'll bet this lady adores you right now! The Genealogist Dec 2011 #14

Well done! MissB Dec 2011 #15

Yep, I would, plus pipi_k Dec 2011 #41

Now - while it is fresh in your mind Ms. Toad Dec 2011 #16

It is going to take all of use sticking up for each other, as rideronthestorm said, prairierose Dec 2011 #17

You are a good person suffragette Dec 2011 #18

Report the power company to whatever state agency oversees them csziggy Dec 2011 #19

Call the newspaper and tell them, too. They love stuff like this, especially right now, because Brickbat Dec 2011 #20

+1000... HipChick Dec 2011 #31

+1,000 freshwest Dec 2011 #36

Your kindness to this woman will be rewarded. Thank you for standing up for your neighbor. Justice wanted Dec 2011 #21

omg!!!!!! Liberal_in_LA Dec 2011 #22

Good Job! MineralMan Dec 2011 #23

Thanks for being an ordinary hero! n/t pnwmom Dec 2011 #24

Last winter a friend paid her bill xmas74 Dec 2011 #26

HERO OF THE DAY! xfundy Dec 2011 #27

You are a hero today Tsiyu Dec 2011 #28

You did good nadinbrzezinski Dec 2011 #29

Good job. Gemini Cat Dec 2011 #30

You did a good thing. Most people don't want to get involved. Honeycombe8 Dec 2011 #32

You rock for doing this, good karma for you ! nt steve2470 Dec 2011 #33

Because they know they got you by the b$lls, short answer. THIS is one way they keep us as slaves. webDude Dec 2011 #34

It's going to be real fun when all the power meters are electronic... joshcryer Dec 2011 #39

Thank you... Bobbie Jo Dec 2011 #35

$40 reconnect. God. Some people are truly evil. Truly, deep down, evil. joshcryer Dec 2011 #37

You are a wonderful human being Irishonly Dec 2011 #40

Good on you!! You did the right thing, stepping forward! nt msanthrope Dec 2011 #42

And the utility company probably doesn't pay it's own bills. Rozlee Dec 2011 #43