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steve2470

(37,481 posts)

71. This is a textbook business case of how NOT to handle this

Mon Apr 10, 2017, 07:11 PM

Apr 2017

If they had asked for volunteers BEFORE boarding and offered reasonable compensation, this would not be news.

Someone fucked up really badly and will probably get canned.

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So why was the Asian passenger 'volunteered' to leave the flight [View all] malaise Apr 2017 OP

Btw, he's also a senior citizen BannonsLiver Apr 2017 #1

Good effin' grief malaise Apr 2017 #4

They sound indistinguishable from Trump cultists dalton99a Apr 2017 #78

I would imagine that each ticket has a unique number to identify it, no? Orrex Apr 2017 #2

Well I hope he's gets to place the word malaise Apr 2017 #6

Well, maybe he'll be a retired doctor... Orrex Apr 2017 #11

One of the ways they select is by how many times they have flown duncang Apr 2017 #9

That was my main question in the other thread. Sculpin Beauregard Apr 2017 #3

Ditto, tritto, and quadritto!!! 50 Shades Of Blue Apr 2017 #7

"Ditto, tritto, and quadritto!!!" Iggo Apr 2017 #20

Wall Street only heard "United is overbooked! Business is good!" TeamPooka Apr 2017 #64

According to all the articles I've read.... vi5 Apr 2017 #5

They didn't leave willingly. The other couple also failed to "volunteer." Being required to leave pnwmom Apr 2017 #45

O.K. then they didn't refuse to leave.... vi5 Apr 2017 #74

This message was self-deleted by its author ymetca Apr 2017 #8

I agree... TBA Apr 2017 #12

Everyone just sat there complaining? B2G Apr 2017 #17

This message was self-deleted by its author ymetca Apr 2017 #23

I too wish someone would have volunteered to take the voucher True Dough Apr 2017 #33

Also assumes they knew why he was being dragged off. cos dem Apr 2017 #41

Good point True Dough Apr 2017 #50

Why cowardly? The correct response would have been for the airline to UP the OFFER pnwmom Apr 2017 #46

Oh I agree they should have tried upping the offer again to the cap which is cstanleytech Apr 2017 #59

That is the cap an involuntarily ousted passenger many claim. However there is no cap pnwmom Apr 2017 #61

+1 uponit7771 Apr 2017 #76

that TeddyBear 1 Apr 2017 #10

The Con's America malaise Apr 2017 #13

YES!!! get the red out Apr 2017 #24

This is the equivalent of making black people stand in buses malaise Apr 2017 #30

It's all there in the terms and conditions that go with purchasing a ticket... Baconator Apr 2017 #39

Refused to volunteer HAB911 Apr 2017 #14

Well by meaning you can't be forced to volunteer malaise Apr 2017 #16

Justice Gorsuch would vote to protect United Airlines here. TeamPooka Apr 2017 #15

yes he would HAB911 Apr 2017 #18

Who? malaise Apr 2017 #19

That son of a bitch get the red out Apr 2017 #25

100%. But he's a "nice guy," so he'd add, "So sad. I wish I could've ruled differently." WinkyDink Apr 2017 #54

at the end of the day, he had a valid ticket, they overbooked which is disgraceful anyway sunonmars Apr 2017 #21

Precisely malaise Apr 2017 #22

Wait until his lawyers read the fine print on the ticket. jaysunb Apr 2017 #37

yup Skittles Apr 2017 #52

I think there is also a lawsuit against the Chicago PD here too. TeamPooka Apr 2017 #63

According to an account I read in the other thread.. cwydro Apr 2017 #26

How do you know he's a doctor? randome Apr 2017 #27

Has his name been reported anywhere? nt B2G Apr 2017 #28

Not that I'm aware of. I would think as soon as it is, we'd know the answer. randome Apr 2017 #31

He was outraged about his treatment, and he had every right to be. The airline pnwmom Apr 2017 #49

With no limits? Should the passengers have held out for $100,000 apiece? randome Apr 2017 #57

Now, now, stop all that being reasonable and get on the outrage train!! EX500rider Apr 2017 #69

Other passengers nearby said that's what he told them earlier mainer Apr 2017 #70

I did not know that. Thanks. randome Apr 2017 #73

If they overbook, and need to choose volunteers, the only fair way to do it is last people who still_one Apr 2017 #29

This wasn't an overbooked flight. randome Apr 2017 #36

The last people who bought the tickets should be the ones chosen still applies still_one Apr 2017 #38

That sounds like a good idea. randome Apr 2017 #43

Sounds like a united problem not the passengers metroins Apr 2017 #40

You are speculating. But what doesn't require speculation is that the airline pnwmom Apr 2017 #51

If they truly were in a bind and needed to get 4 staff to a destination... randome Apr 2017 #58

Increase the voucher offer... califootman Apr 2017 #66

One point to me was really bad. duncang Apr 2017 #32

Good point. metroins Apr 2017 #42

Random oberliner Apr 2017 #34

I'll fly again when I sprout wings furtheradu Apr 2017 #35

I'm getting there malaise Apr 2017 #44

Ughhh! I know! furtheradu Apr 2017 #60

Back at yah malaise Apr 2017 #65

I normally wouldn't post a worldstar video but I haven't seen it anywhere else. NWCorona Apr 2017 #47

Yep they beat him up malaise Apr 2017 #48

This episode; the young woman slammed to concrete---Whatever happened to simple handcuffing? WinkyDink Apr 2017 #53

I'm actually really sick over one of the other threads... Docreed2003 Apr 2017 #55

+1,000 malaise Apr 2017 #68

awesome post steve2470 Apr 2017 #72

Really? vi5 Apr 2017 #75

Video on MSNBC/Kornacki imminent. WinkyDink Apr 2017 #56

This message was self-deleted by its author doc03 Apr 2017 #62

As if I needed another reason to avoid flying United. Paladin Apr 2017 #67

This is a textbook business case of how NOT to handle this steve2470 Apr 2017 #71

I think they should have booked a private plane to ferry the... LAS14 Apr 2017 #77

Fascism and communism Eko Apr 2017 #79