Involuntary Bumping

[hank1920]

6. youre wrong on the law...

fancy but wrong.

frpm another poster...

"Followed established procedures"...? United's own "Contract of Carriage" only allows passengers to be involuntarily denied boarding (Rule 25) before boarding. Once they've already boarded, Rule 25 goes out the window, and Rule 21 takes effect, which covers "refusal of transport" and only applies to specific circumstances, NONE of which applied in this incident.

Once passengers were boarded, United's only option was to keep raising the compensation until they got four passengers to accept it. Instead, it seems like they decided to lowball the situation by, first, simply declaring that four people had to leave, then offering far less than is justified under those circumstances, then calling in the thugs. All for poor planning, and the unwillingness to spend enough cash to work out an agreeable settlement. In the long run, it's likely going to be a case of "penny wise, pound foolish," as whatever they might have needed to pay to get volunteers will be a drop in the bucket compared to how much they are going to have to pay this passenger -- not to mention the millions in bad P.R.