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athena

(4,187 posts)

69. We need some new regulations to change that.

Tue Apr 11, 2017, 03:02 PM

Apr 2017

In what other sort of business is it legal to sell someone something and then take it away? When you buy your ticket, you're paying for United to get you from place A to place B by a certain time. Things United can't control like the weather might result in a delay, but logistical problems United caused should not be a reason to inconvenience someone who paid for a ticket.

Suppose I had a business selling antiques. Suppose I sold you an antique vase for $100. Just as you were about to leave my store, my mother walked in and said she wanted the vase. Could I yank that vase out of your hands, hand you another, inferior vase, and give the original vase to my mother? No. That would be theft because you've already paid for the vase. Why is it that we allow large companies to get away with things that would be considered illegal if small businesses did them?

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I refuse to "voluntarily" give up a seat I have paid for, and am, in fact, occupying, and some [View all] niyad Apr 2017 OP

It's like dragging you out of your hotel room greymattermom Apr 2017 #1

Exactly. athena Apr 2017 #4

I had this almost happen to me. I booked a hotel room for two weeks. I had been there about RKP5637 Apr 2017 #15

Post removed Post removed Apr 2017 #21

"corporate tone" ? annabanana Apr 2017 #23

Makin friends, eh? Iggo Apr 2017 #43

What a horrible experience! athena Apr 2017 #22

In my job as nursing supervisor, I learned a tone of voice that was pretty effective. TNNurse Apr 2017 #37

I have been told that my "tone" and a certain expression I use, can scare the biggest bullies niyad Apr 2017 #55

i never got bullied, or maybe i just stared at them when i was a kid. i had pansypoo53219 Apr 2017 #105

I am glad that you were never bullied. niyad Apr 2017 #188

Oh, well - at least they didn't evict while you were out during the day csziggy Apr 2017 #86

Wow, that is some story. One never knows what they're getting into. All it takes is the RKP5637 Apr 2017 #144

I'm sorry this happened to you, but you made me laugh! LisaM Apr 2017 #128

They'll claim you deserved it because you didn't read the fine print on your receipt kcr Apr 2017 #186

Small distinction... Moostache Apr 2017 #9

a most excellent point and comparison. niyad Apr 2017 #13

See #15. n/t RKP5637 Apr 2017 #18

I just read that--how utterly horrifying. the very least they should have comped your room. niyad Apr 2017 #27

Not just so someone else can have your bed - leftieNanner Apr 2017 #26

Thanks, another down-vote for United and MBAs that don't know customer relations erronis Apr 2017 #61

I don't hold out much hope leftieNanner Apr 2017 #189

Congrats to your daughter and to you! Let's hope her bright mind can lead us out of the dystopia erronis Apr 2017 #190

Thanks! leftieNanner Apr 2017 #191

I think it will get to the point that they won't even offer vouchers TNLib Apr 2017 #80

yes but if a business is too stupid to plan how to use its employee force u should suffer nt msongs Apr 2017 #2

THIS. If United can't figure out how to get its flights staffed efficiently, Volaris Apr 2017 #79

Somone had an interesting commentary on MSNBC earlier question everything Apr 2017 #3

I used to fly for work, multiple times per month, mostly Delta. Staph Apr 2017 #81

The gate crew or the travelling crew screwed up. They showed up late Ilsa Apr 2017 #106

my take burnbaby Apr 2017 #5

Turns out they were not sworn officers of the law, but hired thugs. I mean "security." nt Hekate Apr 2017 #8

No, I just looked it up and they are sworn officers Lee-Lee Apr 2017 #30

If they were any good at their job, they could have removed the man without splitting his lip. hamsterjill Apr 2017 #33

Maybe so Lee-Lee Apr 2017 #39

You are correct. hamsterjill Apr 2017 #41

I'm judging from my limited bit of seeing him Lee-Lee Apr 2017 #49

just stop ProfessorPlum Apr 2017 #57

You are right in almost all of that Lee-Lee Apr 2017 #65

Eff that. By the time TSA was halfway thru with me I was sobbing and I. Don't. Cry. In. Public. Hekate Apr 2017 #111

Hekate, I'm sorry you had to endure that ordeal. suffragette Apr 2017 #139

Thank you for your kindness Hekate Apr 2017 #173

The acceptance of this degradation and even brutality is disgusting. suffragette Apr 2017 #174

I am really glad to see this video. duncang Apr 2017 #175

I don't know if this new video is posted elsewhere. Maybe I should post it in a new thread. suffragette Apr 2017 #176

Fucking corporate apologists NewRedDawn Apr 2017 #90

I know, right? ProfessorPlum Apr 2017 #94

Yep. A-Schwarzenegger Apr 2017 #108

Yeah, those bloodstains are hard to get out Hekate Apr 2017 #179

Thin blue line. JTFrog Apr 2017 #91

Guide her out the door with a hand on the shoulder? .99center Apr 2017 #134

He is being destroyed in the UK media HoneyBadger Apr 2017 #85

I wouldn't want him as a doctor after seeing how he behaved.... EX500rider Apr 2017 #97

A tantrum? You have no idea what happened before the cameras started recording. Hekate Apr 2017 #133

When adults have a problem with the airlines, they try and straighten it out, not flail and scream. EX500rider Apr 2017 #136

Riiiiiight Hekate Apr 2017 #142

You don't even know what type of condition his patients were in. .99center Apr 2017 #137

This video gives a good explanation of what happened. PotatoChip Apr 2017 #88

Connecting flight to where? spiderpig Apr 2017 #114

They didn't say. (nt) PotatoChip Apr 2017 #115

I used to have a job that required a LOT of flying. Stonepounder Apr 2017 #116

Every article I've read described his reason. spooky3 Apr 2017 #159

I was remarking that I'd not seen a statement from the passenger himself. hamsterjill Apr 2017 #164

It was from the passenger himself. You're not getting it. spooky3 Apr 2017 #166

Since you're so much more savvy than me - hamsterjill Apr 2017 #170

Cops learn how to use holds and compliance techniques OrwellwasRight Apr 2017 #60

I agree in part Lee-Lee Apr 2017 #64

To build on your point, OrwellwasRight Apr 2017 #66

Possibly Lee-Lee Apr 2017 #75

welcome to du. the question of the "duly sworn officer" brings up the question: if there niyad Apr 2017 #10

Pretty much, yes. christx30 Apr 2017 #103

Pretty much this. Cops were put in a no-win situation Lee-Lee Apr 2017 #20

agree burnbaby Apr 2017 #24

I can't believe you're justifying physical assault. athena Apr 2017 #28

Failure to follow lawful orders Lee-Lee Apr 2017 #32

Lawful "orders" Horse with no Name Apr 2017 #67

Precisely malaise Apr 2017 #74

Might want to read all the small print on your ticket. EX500rider Apr 2017 #100

This message was self-deleted by its author Orrex Apr 2017 #104

implicitly agreed not explicitly. OrwellwasRight Apr 2017 #153

This message was self-deleted by its author Orrex Apr 2017 #156

I said it was a contract of adhesion. OrwellwasRight Apr 2017 #168

It is explicit, actually whopis01 Apr 2017 #165

No, when one side puts fine print on a contract OrwellwasRight Apr 2017 #167

You are confusing terms whopis01 Apr 2017 #171

I am not the one that is confused. OrwellwasRight Apr 2017 #178

Not quite true FBaggins Apr 2017 #180

As explicit as what needs to be? OrwellwasRight Apr 2017 #183

I'll rephrase FBaggins Apr 2017 #184

It may have been legal, but it was wrong. Flaleftist Apr 2017 #78

I'm sorry d_r Apr 2017 #117

A lot probably happened we didn't see in that video Lee-Lee Apr 2017 #119

This message was self-deleted by its author Orrex Apr 2017 #51

The passenger should be reasoned with, and if he won't leave, he should be left alone. athena Apr 2017 #59

Well argued. OrwellwasRight Apr 2017 #62

Excellent point. athena Apr 2017 #72

exactly! OrwellwasRight Apr 2017 #154

This message was self-deleted by its author Orrex Apr 2017 #89

wow way to make assumptions OrwellwasRight Apr 2017 #150

This message was self-deleted by its author Orrex Apr 2017 #155

Not odd at all. Just following your lead. OrwellwasRight Apr 2017 #169

This message was self-deleted by its author Orrex Apr 2017 #172

Hahahahahaha OrwellwasRight Apr 2017 #177

Post removed Post removed Apr 2017 #181

Seriosuly? OrwellwasRight Apr 2017 #182

This message was self-deleted by its author Orrex Apr 2017 #76

This thread should answer your question. athena Apr 2017 #84

This message was self-deleted by its author Orrex Apr 2017 #96

And why would an airline pick a senior citizen rather than a younger person womanofthehills Apr 2017 #140

This message was self-deleted by its author Orrex Apr 2017 #147

Cops defend cops. JTFrog Apr 2017 #92

"Cops are supposed to be trained to be able to reason with people without using physical force." The Big Ragu Apr 2017 #148

Except United didn't have the legal right to ask anyone to leave the plane. pnwmom Apr 2017 #126

And the place to adjudicate it was in civil court later Lee-Lee Apr 2017 #130

That gave them the right to beat him to a bloody pulp? kcr Apr 2017 #187

Are you an attorney? spooky3 Apr 2017 #160

Welcome to DU, burnbaby! calimary Apr 2017 #71

I love jet blue burnbaby Apr 2017 #95

Except courts have figured this out. bench scientist Apr 2017 #162

K&R sheshe2 Apr 2017 #6

Just be prepared... Docreed2003 Apr 2017 #7

I know. I was appalled by that post. niyad Apr 2017 #11

Me too Docreed2003 Apr 2017 #17

All I know is that we will never fly United again malaise Apr 2017 #12

same here. have already told them so, and they used to be my airline of choice. niyad Apr 2017 #14

Us too. This is just outrageous! Besides, who would want to fly an airline AgadorSparticus Apr 2017 #146

The fine print on that ticket allows them to do this. ehrnst Apr 2017 #16

The inevitable lawsuit will make them pay for it too... JHB Apr 2017 #70

the contract you agree to when you buy the ticket is that you will give up your seat Ohioblue22 Apr 2017 #19

yup..in the nearly illegible tiny print in the 25th paragraph, courtesy of the annabanana Apr 2017 #25

the print you need a lawyer to decipher Ohioblue22 Apr 2017 #31

We need some new regulations to change that. athena Apr 2017 #69

The regulations require them to give the bumped passenger a WRITTEN statements of his rights. pnwmom Apr 2017 #73

I didn't watch the video Ohioblue22 Apr 2017 #118

There is fine print, though. Ilsa Apr 2017 #99

yea I was hearing that on thom Hartmann . they can deny your boarding Ohioblue22 Apr 2017 #120

That's "Rule 25," and only applies BEFORE boarding... regnaD kciN Apr 2017 #122

yes I am finding this out . apparently once you've been seated there is only Ohioblue22 Apr 2017 #123

I read somewhere else that only applies BEFORE you are on the plane... WoonTars Apr 2017 #125

No, it does NOT say that on the United Airlines ticket. pnwmom Apr 2017 #127

yes I have been Informed I heard on thom Hartmann Ohioblue22 Apr 2017 #129

This should be the reaction of all of us hoovjim78 Apr 2017 #29

Welcome to DU, hoovjim781 calimary Apr 2017 #83

United lost a billion dollars overnight Fast Walker 52 Apr 2017 #34

too bad that was all they lost niyad Apr 2017 #36

Good, let them lose even more hatrack Apr 2017 #53

I'm not sure I can guarantee that, but I will definitely avoid them if possible Fast Walker 52 Apr 2017 #68

Just hit them the only place it really hurts: colorado_ufo Apr 2017 #35

refusing to "fly the not-so-friendly skies" ever again. niyad Apr 2017 #38

Has there been any statement from the passenger? hamsterjill Apr 2017 #40

see this post on DR. David Dao niyad Apr 2017 #44

Thank you! hamsterjill Apr 2017 #52

yes, he is a doctor. but, as others have pointed out, doctor or unemployed, NOBODY deserves niyad Apr 2017 #54

+1 ProfessorPlum Apr 2017 #107

Why did they randomly select who was to be booted. Shouldn't it have been the last tickets sold? Snotcicles Apr 2017 #42

and remember, these were passengers already boarded and seated. niyad Apr 2017 #46

And any over booking occurs after capacity is met. nt Snotcicles Apr 2017 #48

And AFTER everyone was boarded and seated they found out they had crewmembers to transport? rocktivity Apr 2017 #87

I thought this post was from Neil Gorsich maxrandb Apr 2017 #45

ohhh, I do LOVE the way you think!! niyad Apr 2017 #47

Being that McConnell has rendered tradition null and void lets do it. And all in the first 100 days. Snotcicles Apr 2017 #50

I agree but it will NEVER happen. OrwellwasRight Apr 2017 #63

Does this United case set a precedent IronLionZion Apr 2017 #110

It looks like they CANNOT remove you once you are seated unless Ilsa Apr 2017 #56

oh, I hope that Dr. Dao end ups owning UA. niyad Apr 2017 #58

"Welcome to United Airlines annual shareholder's meeting... Raster Apr 2017 #102

From what I've found so far... WePurrsevere Apr 2017 #77

DING DING DING! Thom Hartmann and Ilsa, you're our grand prize winners! rocktivity Apr 2017 #93

Or if you are ill. They can remove you if you're sick. I forgot that one. NT Ilsa Apr 2017 #101

Yes -- and there's this: pnwmom Apr 2017 #121

Yeah, and the manipulation of passengers decribed here: Ilsa Apr 2017 #124

I hope that he sue Untied for all the millions that they pay their CEO and then some question everything Apr 2017 #131

I totally agree. What slays me are all the corporate sympathizers on here. AgadorSparticus Apr 2017 #82

"slays me" is putting it mildly... sheeple worshiping at the altar of the wolves... Raster Apr 2017 #98

That's a rather delicious way to put it, Raster! calimary Apr 2017 #132

Thank you, calimary... very much appreciated! Raster Apr 2017 #143

Yes!!! They ALL need to go! AgadorSparticus Apr 2017 #141

VOTE. EVERY. REPUBLICAN. OUT. OF. OFFICE! Raster Apr 2017 #145

Me too. I think DU is infested with bots and sock puppets as they post EXTREMELY un-DU anneboleyn Apr 2017 #149

it's sad but has been around here for at least 8 years OrwellwasRight Apr 2017 #151

We'll have to start calling the cops the corps world wide wally Apr 2017 #109

This would not happen to me. I will not sit on my status. Amimnoch Apr 2017 #112

Good for you! athena Apr 2017 #113

That's puttin your money where your mouth is. nt Snotcicles Apr 2017 #138

Christ on a trailer hitch. What a bunch of fascist apologists we have collected here. Hekate Apr 2017 #135

United has been bad for long time marlakay Apr 2017 #152

I'm so glad I don't have to fly, because I'm already where I want to be. n/t Binkie The Clown Apr 2017 #157

Flying is bad for the environment, too. athena Apr 2017 #158

Rail is fun, which is why Dumb Turnip is cutting over 200 cities from passenger service. n/t Binkie The Clown Apr 2017 #161

Kick and Rec Warren DeMontague Apr 2017 #163

. . . . niyad Apr 2017 #185