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athena

(4,187 posts)

5. Excellent point.

Reply to Le Gaucher (Original post)

Wed Apr 12, 2017, 08:19 AM

Apr 2017

When you take away decision-making authority from someone, they no longer feel they are responsible for the consequences of their actions. As demonstrated by the Milgram experiment, this is how humans can be made to commit horrible atrocities. One person gives an order, another one passes it on, another one follows it mindlessly, and no one thinks s/he is to blame for the committing of the crime, since no one is 100% responsible.

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In hindsight - United could have done so many different things to have been in a better place [View all] Le Gaucher Apr 2017 OP

Customer Service - 2017 Style.....nt global1 Apr 2017 #1

Part of the problem with policies is that there are too many people involved. randome Apr 2017 #2

You are quite correct rock Apr 2017 #3

United could have had permanent seats reserved for their employees but have chosen not to do so. Lars39 Apr 2017 #4

Excellent point. athena Apr 2017 #5

exactly... Phentex Apr 2017 #6

Well, yes... Let's hope the newly formed "Dr. Dao Airlines" has a superior customer service scheme. Hugin Apr 2017 #7