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Phentex

(16,699 posts)

6. exactly...

Reply to athena (Reply #5)

Wed Apr 12, 2017, 10:34 AM

Apr 2017

too easy for someone say "well, that's just our policy"

I had this happen to me when I was dealing with my credit union. No one could explain to me the legal reason or otherwise why they had a certain policy. The first person said it was policy. The second one passed me to someone else and so on until the supposed supervisor said it was just their new policy. NO REASON or explanation whatsoever.

Even if the reason had been for legal purposes, stupid or outdated or whatever, at least there would have been an explanation.

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Highlight:

In hindsight - United could have done so many different things to have been in a better place [View all] Le Gaucher Apr 2017 OP

Customer Service - 2017 Style.....nt global1 Apr 2017 #1

Part of the problem with policies is that there are too many people involved. randome Apr 2017 #2

You are quite correct rock Apr 2017 #3

United could have had permanent seats reserved for their employees but have chosen not to do so. Lars39 Apr 2017 #4

Excellent point. athena Apr 2017 #5

exactly... Phentex Apr 2017 #6

Well, yes... Let's hope the newly formed "Dr. Dao Airlines" has a superior customer service scheme. Hugin Apr 2017 #7