General Discussion
In reply to the discussion: Everyone knew the web would affect retail, but a "retail meltdown" [View all]crazycatlady
(4,492 posts)And I witnessed the firsthand transformation back in about 2001. Keep in mind this was a lower end store (I don't want to name the company, but it is not a traditional mall anchor but is instead in strip malls).
When I first started there, the departments were subdivided each with a FT associate in charge. As people started leaving, the FT positions were eliminated and combined with a PT skeleton crew. It was impossible to learn your dept well because it got too big. For example, the kids' department was divided into girls, boys, and infant/toddlers. It was possible for someone to learn the boys' dept well, but not three. Same was in other ones. Misses was separated into casual, career, and plus and eventually they were combined. Hardlines was housewares, domestics, and seasonal soon to be one.