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Barack_America

(28,876 posts)

18. The other key is their vouchers are easily redeemable.

Reply to pnwmom (Original post)

Thu Apr 13, 2017, 07:50 AM

Apr 2017

I redeemed one myself just this week. I did have to call as I wanted to use the remainder for a second passenger on the same booking...accommodated without question. A flight with better times went on sale the next day, changed without penalty.

Delta seems to recognize the hell that people go through these days to fly and how much they hate it. Treat them well once they get to your airline and they'll return. Most people I know pay more to fly Delta.

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Delta avoids the overbooking issue by having a much SMARTER policy [View all] pnwmom Apr 2017 OP

Overbooking is still ridiculous. pangaia Apr 2017 #1

The problem is, customers hate that policy more. They don't want to pay for a seat PoliticAverse Apr 2017 #3

Not always. Ms. Toad Apr 2017 #6

If you are on a connecting flight and your flight is delayed, ToxMarz Apr 2017 #13

That was my point. Ms. Toad Apr 2017 #16

Overbooking has been around for a long time. cos dem Apr 2017 #7

Overbooking has been around for upwards of 50 years. PoindexterOglethorpe Apr 2017 #15

If all of the airlines adopted a strict 24 hour notice... Yavin4 Apr 2017 #29

pretty smart actually Dem2 Apr 2017 #2

Simple, easy, thrifty. n/t PoliticAverse Apr 2017 #4

I've never had a problem Delta and previously Northwest GP6971 Apr 2017 #5

I like Delta BannonsLiver Apr 2017 #8

My brother-in-law flies internationally weekly and swears by Delta underpants Apr 2017 #30

Delta's customer service used to be horrible. athena Apr 2017 #31

Yeah underpants Apr 2017 #32

It is a great idea HoneyBadger Apr 2017 #9

race to the bottom on the bids thing. how about 75 cents, customers? nt msongs Apr 2017 #10

? No one is forced to bid lower than they want to ProfessorPlum Apr 2017 #17

that is a great idea. just giving money or gift cards might even get more offers JI7 Apr 2017 #11

If you do not want to go on a business trip HoneyBadger Apr 2017 #12

and to my knowledge Delta has never had a passenger beaten for buying a ticket and sitting on their TeamPooka Apr 2017 #14

The other key is their vouchers are easily redeemable. Barack_America Apr 2017 #18

YES this is the key - vouchers that can actually be used - having had bad experience w/ voucher Kashkakat v.2.0 Apr 2017 #24

except when everyone on the flight has a place to be. barbtries Apr 2017 #19

No, that wasn't clearly the case with Louisville. They stopped the bidding at $800. Just because pnwmom Apr 2017 #21

what i think they should have done barbtries Apr 2017 #22

The key piece of data needed is when can they get me there instead if I give up my seat? Tom Rinaldo Apr 2017 #20

Same for me... Phentex Apr 2017 #23

What if they offered you $5K or $10K? pnwmom Apr 2017 #25

You are right - that is how a seat buy back program should work exboyfil Apr 2017 #26

Why be Logical? dlk Apr 2017 #27

Thanks for the article share exboyfil Apr 2017 #28