The United Fiasco clearly shows to me that people need to be trained to de-escalate.

[Demsrule86]

10. I disagree completely...these Airlines need to be called out on this

sort of thing...and in an age where they don't refund money for missed flights...they are doubling their profits...if that plane flies with an empty seat where the person missed the flight...nine times out of ten, that person did not get the money back...I was going to my sis's last Thanksgiving for my nephews wedding...my daughter broke her ankle and another child became ill and was hospitalized...I did not get my two tickets refunded...they sold that seat again and pocketed the additional money. I refuse to learn how to bow and scrape to my 'betters'. Screw United...we need a customer bill of rights in this country and to regulate the airlines...also Anti-trust needs to used to stop the constant mergers which have created a monopoly. The police work for the airlines, and they were there because United called them to remove paying passengers to make room for employees dead-heading...it is wrong. And United deserves everything coming their way. You want to act like an arrogant oligarch fine, but you will be accountable if people are injured by your irresponsible actions.