The United Fiasco clearly shows to me that people need to be trained to de-escalate.

[randome]

12. Points of failure.

Note: these are points of failure, not blame.

1. United not having contingency plans for getting their employees to their destination.
2. Dao's refusal to follow police instructions.
3. Police not having in their arsenal a better way of dealing with this.

The collective wisdom of society seems to be that one side or the other must accept total blame for what occurred. But this was, in a way, a 'perfect storm'.

An overused term is "shit happens". When a corporation is involved, that term implies we should all simply follow a corporation's orders and forget about having free will. When a member of a minority is involved, that term implies that minorities should mind their betters.

A corporation and a member of a minority are involved in this situation. Yet even then, sometimes, shit happens. I don't see the need to put the blame squarely on one side or the other. UA should pay this man's medical bills and give him lifetime flying privileges, but the idea that he should somehow end up owning the airline is ridiculous.
[hr][font color="blue"][center]A 90% chance of rain means the same as a 10% chance:
It might rain and it might not.[/center][/font][hr]