United staff 'forced frail grandma, 94, out of 2,800 Business seat into Economy for 16-hour flight

[MineralMan]

14. I'm not excusing United Airlines.

Not in any way. I was just outlining some of the issues of this particular situation.

Frankly, the flight crew should have handled all of that assistance cheerfully and attentively. I can't imagine it would have consumed all that much time. But they did not. Bad cess to them, I say.

However, I suspect the real issues were that some other passengers were made uncomfortable by having an aged woman sitting in their section and complained. First Class and Business Class passengers often feel entitled in many ways and do not like odd people or ancient people sitting near them. It makes them, you know, uncomfortable.