Family booted off Delta flight

[Goodheart]

24. Sorry, but your argument is incorrect.

They bought a ticket for their older son, not the infant. It is not correct, as you state, that they bought the ticket so the infant wouldn't be a lap baby. Their contracted arrangement was to hold the infant while the older son used the third seat. When the son didn't check in Delta rightly sold it to another customer.

Delta's contract of carriage, rule 100, paragraph F:

"The purchaser of a Delta ticket and the passenger intending to use such ticket are responsible for ensuring that the ticket accurately states the passenger's name. Presentation of a ticket for transportation on Delta by someone other than the passenger named thereon renders the ticket void. Such ticket will be subject to confiscation and will be ineligible for any refund."

Once they sent their older son on another flight it was well within the parents' power to pay a transfer fee to have the seat reserved for the infant. But for some reason they didn't do that. They could have also STILL made the flight if in the end they only held the baby in their arms, just as they had originally contracted. But for some reason they didn't do that, either.