General Discussion
In reply to the discussion: United re-sold 27 month old's paid-for seat -- made Mom hold him for the flight. [View all]csziggy
(34,189 posts)She paid a high price for the ticket for her child, following UNITED's own requirements:
Once infants turn two years old, they are required to have a purchased ticket and occupy a seat.
https://www.united.com/web/en-US/content/travel/specialneeds/infants/default.aspx
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
She checked in as usual. United has stated that it was their fault the child's ticket was not correctly scanned:
United Airlines spokesman Jonathan Guerin said in a statement, On a recent flight from Houston to Boston, we inaccurately scanned the boarding pass of Ms. Yamauchis son. As a result, her sons seat appeared to be not checked in, and staff released his seat to another customer and Ms. Yamauchi held her son for the flight. We deeply apologize to Ms. Yamauchi and her son for this experience.
Yamauchi is unsatisfied with the explanation. I saw them zap both tickets. There was no issue, no problem. They let us through. It just doesnt add up. Its very weird, she said. She also doesnt agree with the compensation. It doesnt seem right or enough for pain and discomfort.
http://www.nbcnews.com/news/us-news/united-airlines-forces-mom-hold-toddler-entire-flight-n779731
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
United violated the contract they made with her and ignored the ticket she had paid $1000 for her child to have his own seat as required by UNITED.
She is not a snowflake. She is a customer whose rights were completely ignored.
I expect Republicans to blame the victim. I do not expect it of Democrats.