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In reply to the discussion: Comcast At Bottom of Customer-Service Rankings [View all]Fuddnik
(8,846 posts)5. No doubt about Dish.
I've never wanted to reach through a phone and strangle someone, so bad, in my life.
They flat out called me a liar, when I canceled my premium channels, and wanted a refund when they kept charging me.
When I canceled after that, they sent me the wrong size boxes to send their equipment back. When I called to tell them, they told me it was my responsibility to get it back, and I would be liable for damages. I promptly took their receivers and DVRs out to the driveway, and slammed them hard, several times, then forced them into the boxes, aided by a lot of packing tape, and sent them back.
Never heard another word.
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Tell the credit card company whose card Dish has on file that you lost it and need a new number
corkhead
May 2015
#29
I have a similar story ending with me using their shipping label to send them a box
corkhead
May 2015
#13
Based on their customer service ratings, even if you ARE spending hundreds of dollars
hughee99
May 2015
#33