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In reply to the discussion: Verizon to charge customers $2 when they pay bills online or by phone [View all]Swede Atlanta
(3,596 posts)I have Verizon and receive my bill electronically, mostly to save the environment and the amount of junk that comes in my mailbox every day. I have used their online bill pay a few times for convenience but usually pay by check and mail it in.
They should not be able to charge you to pay your bill. Pretty soon they will charge a fee for processing a paper check...I mean which is easier and cheaper for them? I assume auto-pay is cheapest followed by online bill pay and then checks or pay by phone where they have to pay someone to either open the envelope, verify the payment, scan and/or enter the payment information into their system and then process the check OR pay someone to answer the phone and key in the payment information.
They should not be able to limit your options, at no additional charge, on how you pay your bill. Auto-pay is giving them authorization to access your account on their terms. I NEVER, NEVER, EVER give anyone auto -pay or auto deduct authorization.