AI will tell NHS patients if they need a GP appointment

[xocetaceans]

4. That is an insane choice. 'AI' is prone to hallucinate. Will this modern incarnation of Clippy be up to the task?

That seems very doubtful.

This passage is from a seemingly separate article from the same URL as the OP but from further down the page:

NHS will turn science fiction into science fact
By James Murray

...

My priority as Health and Social Care Secretary is now to maximise the return on that investment for patients and staff.

That's why I've made sure we're backing the projects and innovations I believe will deliver the greatest improvements in diagnosis times, operating costs and efficiency.

I'm talking about the tools and processes that will cut waiting lists faster, reduce non-attendance at appointments and free up more time for clinicians to focus on what they do best: caring for patients.

These include ambient voice technology, AI-assisted triage through the NHS app, Microsoft Copilot, digital therapeutics that support treatment at home, and follow-up services initiated by patients that give people greater control over their care.

...

James Murray is the Secretary of State for Health and Social Care and the Labour MP for Ealing North.

https://www.yahoo.com/news/us/articles/ai-tell-nhs-patients-gp-213000250.html