Bank of America former employees: 'We were told to lie'

[kimmylavin]

12. My husband and I were one of the "helped" ones.

And to this day, I know it was only because we were both home injured (him at work, me in a car accident), and had tons of time to wait on the phone, yell on the phone, send and re-send documents...

It was a nightmare of phone calls and photocopies, emails, and post office visits.
Then we finally got approved for the modification.
Until...

They told us they had sent us paperwork that we hadn't returned on time.
We insisted over and over that we had never gotten it.
THREE HOURS and several supervisors later, they got back on the phone and admitted that the package had been returned to them - they sent it to the wrong address.
(Apparently only high-level supervisors had access to FedEx tracking numbers?)
They destroyed it, and wrote it off.

I had enough time to argue to get a new packet sent, and we eventually got the modification.
From start to finish, our modification took 13 months.
It was an enormous help, and I thank President Obama for the plan, but I'm still furious that they didn't include oversight of the banks - can't imagine how many other people might have been helped.