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woodsprite

(12,585 posts)
14. I just went and tried to log in and couldn't.
Fri Jan 31, 2014, 04:43 PM
Jan 2014

I don't use it a lot. It's a convenience email when I need to set something up for the kids.

When I went through their online "help", it wanted to text my password reset to a cell phone number I didn't recognize and I couldn't get to the point where it would ask me my security questions. None of our cell numbers in our family ever ended in an **80 so I think somehow there was a bogus number in the contact info. I was just in this account last week and reset everything, including the security questions, so I know it was working then.

I didn't click to have it sent to that strange number. I called their phone help line. It said due to a high volume of calls, they couldn't take my call, instead use their online help. Somehow when I picked a different combo of things and got into their "Yahoo Password Helper". That came up and asked me for my account. It came back with my email instead of the strange phone number, and I was able to get my password reset.

It pisses me off when someone or something messes with my accounts!!!

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