I work for a bankruptcy attorney. I frequently receive calls from clients or former clients who have received notices that they simply don't understand from companies or government agencies. Oftentimes they're dealing with depression or personal trauma, as this woman is, and the paperwork can be overwhelming to the point that sometimes mail even goes unopened. Add to that the piles of pseudo-official mail that comes to people who are in financial or legal distress, and for some, their heads are just spinning.
How 'bout a simple phone call from a human being, explaining the severity of the situation? I made an online payment for my property taxes, and for some reason the bank had trouble processing the payment. I received a call from the City Treasurer's office the next day, telling me that the bank couldn't find the account and process the payment. It took a couple of minutes of that clerk's time to make a call, to spare me from having to pay penalties. I GREATLY appreciated this kindness, and I'm guessing that the clerk was happy to have spared someone some grief.
I hope that this case can be appealed and won, but I'll be surprised if a sale is overturned. Damn.
edited to add that I'm glad to see from other people's posts that this is not the whole story, and that the ruling was vacated.
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