One of the best letters EVER! It's written by a slave to his former master.

[tech_smythe]

12. I was thinking that there's too much in that letter that could be said today...

granted it's wage slavery and under-payment now a days, but the ideas sadly remain.

One thing that always amazes me by letters from the civil war, or 1800's in general, is how well they're written.

Even a ex slave has better grammar and writing skills than a great many youth of today.

I worked at a subcontractor for apple doing phone support for the iphone, and you can't believe what a hell hole that place is!

I can't point to anything physical, but the pressure and stress put on us to keep calls short, and sell extended warranties, and to deny service to anyone not paying (even trying to decide if it was a initial 1-year warranty covered issue) was horrible!

You had to keep the calls short and profitable. and you had to keep your transfers to tier 2 a few as possible. the metrics were damn near impossible to meet. if you didn't you'd get marked.

the attendance policies were equally as horrible. a minute was treated with the same weight as missing an entire day.

if you called in sick, that was also an incident. 9 incidents and you were gone POOF!

and they only paid $10.25/hr for what was, in the end, technical work.

better than mcdonalds, but I never wanted to slit my wrists when I was working at Wendy's!