Did YOU pay MY cable bill? [View all]
I was on the phone yesterday speaking with customer service for Xfinity (Comcast) cable TV/internet.
When we finished, I told her I wanted to pay my monthly bill.
She switched me over to their automated payment line.
If you use their automated payment line, there is no fee.
If you pay with a real person online, there is a fee.
After verifying my info with the automated menu, I was asked if I wanted to pay using my checking account ending in #xxxx on file.
I said yes; they then texted me a receipt to my phone. (I wasn't thinking)
Then I got to thinking last evening. I have no billing info on file for payment, (I don't like keeping that info 'on file')
and the last four digits of the checking account (#xxxx) they cited is not my checking account.
I called them back today and told them they must have charged someone else’s checking account.
They just kept telling me, repeatedly:
I paid yesterday
I have a zero balance (in fact, for some reason it shows a $16 credit)
There is nothing they can do about having charged the wrong person’s checking account,
unless that person contacts them. Then they’ll credit that person and contact me for payment.
They assure me they’ll not disconnect my service if that other person wants their money back. They'll call me for payment.
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