Had a power outage today

[csziggy]

26. OK, Generac seems to be the leader for local support here, too

I really don't want to buy major appliances through HD.

My sister is going through hell right now - she bought her dryer through HD and over a month ago it stopped working. She had an extended warranty on it. The only company that provides the extended warranty service is out of Orlando - she's in Tampa. They only go to Tampa once a week.

So every Friday for the last month she's had to sit home on Friday waiting for their guy. He's replaced circuit boards, messed around with the dryer, and left. She'll put in a load of clothes, the dryer gets far hotter than it should and shuts off, then will not restart - same as it did before the "repairs."

The warranty says that if it can't be fixed after three attempts HD will replace the unit. When she tried to get them to live up to that HD found an out. They claim it cannot be covered since it is in an un-airconditioned space. HD delivered and installed the unit. She was not told this at the time. She has read the extended warranty contract and cannot find where it says that. She has called the local store and the national headquarters, they can't tell her which paragraph says that.

She will not give up on this. She's already called HD's president's office to complain. They have pissed off the wrong person. She once went after Ford when they sold her a lemon and would not do anything about it. She won, big time, against Ford Motor Company and the local dealers (she had been to more than one dealer service to get the problems fixed).

HD will regret this. Meanwhile, I will avoid buying anything major from Home Depot!