Microsoft vs Apple Innovation

[Rob H.]

19. I've only had to call them a few times in the last 20+ years

The CRT on my Color Classic kept going out and replacing the CRT and other components never fixed it, so I had to send it back. Shame, too--it was the first computer that I bought for myself and I really liked that little Mac while I had it. (I bought a PowerMac 7100/80 a couple of years later and never had to call for support for that one or any of the many other Macs I've owned or used at work since then, fwiw.)

Here's a Color Classic in all its 16 MHz glory:



I have to admit, though, that the second time I called I was on hold so long I actually nodded off for a minute. Note to tech support types: there is such a thing as hold music that's too soothing.