Self-checkout rant. Agree or disagree?

[DENVERPOPS]

105. My son took his car into a FORD dealership

for an oil change. He came back to pick up the car, and paid for the oil change. He started it up, sat there for a couple of minutes and was looking at the receipt, AND THE ENGINE SEIZED. They hadn't put the new oil in the engine........The management of the FORD dealership tried to tell him it was some other reason that caused the engine to seize. He had to hire a lawyer to pursue the matter.....unbelieveable...

Another FORD dealership I went to was even worse. I told them that I wanted the CPS sensor replaced on my F-250 diesel. Period. The part, over the counter, at retail, costs 30 bucks, and it is a ten minute job to replace. They charged me 150 to "diagnose" the problem, a hundred bucks for the part, and two hundred dollars in Labor. I told a friend of mine what had happened, and he went on line and found out the part was under recall. Which of course the FORD dealer didn't tell me. He said the dealer also probably billed FORD for the replacement because it was under recall. I sent a copy of the invoice, (NOT THE ORIGINAL) to FORD motor company, and got a check for the entire cost by return mail.
Then, my wife had her car towed to Rickenbaugh Volvo, here in Denver, because her two year old Volvo stopped running. They diagnosed it as the "computer" went bad, along with several of the electronic relays. Total bill 2400 bucks. I called that same friend who again went on line, and told me that the failure was a known problem with that year/model Volvo, and Volvo had extended the warranty on those parts. I sent a copy of the bill to Volvo of America, and got a check for 2400 bucks by return mail. Again, I believe that the Volvo also turned in a bill to VOA for the repair/replacement of those parts.