My husband has Apple lost/stolen insurance. He lost/got stolen his phone. You'll never guess

[ancianita]

18. It's unfortunate that it's a holiday. The timing of problems like these can take more than a day to solve.

It kinda does make sense to me, BC. Apple insured and replaced my phone back in 2010. But since then I've heard and read that most carriers won't insure most phones anymore
(State Farm won't insure mine), the liability levels being too high because too many consumers' phones have gotten either lost or stolen during their first decade of use.

But if you have Apple product insurance, there's probably no sense getting upset about Apple, which probably will make good on your coverage. Insuring electronics is a matter of confirming ownership, and the insurance company's policies, that's all. Seems logical that if you want your phone coverage, you'll have to take the time to do what's needed. It's frustrating on a federal holiday weekend, but try to be patient and try tomorrow.