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In reply to the discussion: Question for business owners [View all]

trof

(54,274 posts)
2. I returned two shirts to L.L. Beane...
Sun Nov 18, 2012, 06:29 PM
Nov 2012

They were Christmas presents from my daughter.
One was too small (not the size she ordered) and the collar button and cotton backing ripped out of the other one on the first wash.

I got the return info online and sent them back with an explanation.
Used their pre-printed mailing label, etc.
They claimed they never got them.
Their records certainly showed that they were purchased.
They wouldn't take my word that I had mailed them as per their instructions, so I'm out two shirts.
They could have kept a customer by accepting my word.

Needless to say, I'm finished with Beane, as is my family.


And this has nothing to do with your question, but the mention of Beane ripped off an old scab with me.

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