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AggieGal

(651 posts)

1. They are flawed.

Reply to Initech (Original post)

Sun Jan 22, 2012, 03:59 PM

Jan 2012

The last time I bought a car from a big dealership, the salesman mentioned the survey. He said to give the highest marks to everything. Anything less was failure. Not failure on his part to provide good service to us, failure for him to not get all high marks. That was my impression.

I threw away the survey when it came in the mail.

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There is special place in hell reserved for the inventor of the customer satisfaction survey. [View all] Initech Jan 2012 OP

They are flawed. AggieGal Jan 2012 #1

I did the same thing. It's demeaning to employees and managers. Initech Jan 2012 #2

My exception was for TGI Fridays. AggieGal Jan 2012 #3

They are indeed. I spend more time explaining them than I do the product. bluesbassman Jan 2012 #9

I agree. I got that at Petco on Friday. Denninmi Jan 2012 #4

I know - I bought a car charger for my phone. Initech Jan 2012 #5

Thank you for your post on this matter. Can you spare a few minutes of your time? You can? Good. Ikonoklast Jan 2012 #6

LMAO!!! Initech Jan 2012 #10

I especially like the ones from Kaiser Duer 157099 Jan 2012 #7

Comcast has it right up front. UnrepentantLiberal Jan 2012 #8

I agree with you. I am totally insulted Curmudgeoness Jan 2012 #11

I wonder who originally thought this was a good idea. Initech Jan 2012 #14

It is evil, but I bet it didn't start that way. Curmudgeoness Jan 2012 #15

By not anwering Turbineguy Jan 2012 #12

That's just evil. Initech Jan 2012 #13

I don't seem to run into MBA's like you. Turbineguy Jan 2012 #17

Trust me, it's a long way off before I get my MBA. Initech Jan 2012 #19

How is that possible? Curmudgeoness Jan 2012 #16

On a scale of 1 to 10, One being very satisfied,ten being very unsatisfied Swede Jan 2012 #18