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bluesbassman

(20,384 posts)

9. They are indeed. I spend more time explaining them than I do the product.

Reply to AggieGal (Reply #1)

Sun Jan 22, 2012, 05:54 PM

Jan 2012

And sometimes it just boils down to one tiny incident in the process that rubs the customer the wrong way and they'll rate their overall experince an 8 or less which fails the whole survey even if I personally get all 10's.

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There is special place in hell reserved for the inventor of the customer satisfaction survey. [View all] Initech Jan 2012 OP

They are flawed. AggieGal Jan 2012 #1

I did the same thing. It's demeaning to employees and managers. Initech Jan 2012 #2

My exception was for TGI Fridays. AggieGal Jan 2012 #3

They are indeed. I spend more time explaining them than I do the product. bluesbassman Jan 2012 #9

I agree. I got that at Petco on Friday. Denninmi Jan 2012 #4

I know - I bought a car charger for my phone. Initech Jan 2012 #5

Thank you for your post on this matter. Can you spare a few minutes of your time? You can? Good. Ikonoklast Jan 2012 #6

LMAO!!! Initech Jan 2012 #10

I especially like the ones from Kaiser Duer 157099 Jan 2012 #7

Comcast has it right up front. UnrepentantLiberal Jan 2012 #8

I agree with you. I am totally insulted Curmudgeoness Jan 2012 #11

I wonder who originally thought this was a good idea. Initech Jan 2012 #14

It is evil, but I bet it didn't start that way. Curmudgeoness Jan 2012 #15

By not anwering Turbineguy Jan 2012 #12

That's just evil. Initech Jan 2012 #13

I don't seem to run into MBA's like you. Turbineguy Jan 2012 #17

Trust me, it's a long way off before I get my MBA. Initech Jan 2012 #19

How is that possible? Curmudgeoness Jan 2012 #16

On a scale of 1 to 10, One being very satisfied,ten being very unsatisfied Swede Jan 2012 #18