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Curmudgeoness

(18,219 posts)

15. It is evil, but I bet it didn't start that way.

Sun Jan 22, 2012, 08:18 PM

Jan 2012

Somewhere it started as "we need to get feedback to make improvements" then morphed into "we will penalize anyone who isn't perfect".

I do feel sorry for every employee who has to beg for perfect ratings. And I can imagine that there are a lot of people who would get jollies from screwing up a survey.

And I am just as sympathetic to the people who would really like to give fair evaluations so that the company can make changes that would improve the experience, but instead do one of two things----lie and give "excellent" on all questions (what a bunch of shit) or throw the survey away.

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There is special place in hell reserved for the inventor of the customer satisfaction survey. [View all] Initech Jan 2012 OP

They are flawed. AggieGal Jan 2012 #1

I did the same thing. It's demeaning to employees and managers. Initech Jan 2012 #2

My exception was for TGI Fridays. AggieGal Jan 2012 #3

They are indeed. I spend more time explaining them than I do the product. bluesbassman Jan 2012 #9

I agree. I got that at Petco on Friday. Denninmi Jan 2012 #4

I know - I bought a car charger for my phone. Initech Jan 2012 #5

Thank you for your post on this matter. Can you spare a few minutes of your time? You can? Good. Ikonoklast Jan 2012 #6

LMAO!!! Initech Jan 2012 #10

I especially like the ones from Kaiser Duer 157099 Jan 2012 #7

Comcast has it right up front. UnrepentantLiberal Jan 2012 #8

I agree with you. I am totally insulted Curmudgeoness Jan 2012 #11

I wonder who originally thought this was a good idea. Initech Jan 2012 #14

It is evil, but I bet it didn't start that way. Curmudgeoness Jan 2012 #15

By not anwering Turbineguy Jan 2012 #12

That's just evil. Initech Jan 2012 #13

I don't seem to run into MBA's like you. Turbineguy Jan 2012 #17

Trust me, it's a long way off before I get my MBA. Initech Jan 2012 #19

How is that possible? Curmudgeoness Jan 2012 #16

On a scale of 1 to 10, One being very satisfied,ten being very unsatisfied Swede Jan 2012 #18