So much for responding on the fly! 
I had a factory defect--well, just a brain fart on the part of some assembly-line workers (and I say that with a whole passel of Delco workers in my family). The first time I went to fold down the back seat...CLUNK! Fell right out of the holder brackets. Thank goodness nobody sat in the back seat (and thank goodness I hadn't had a baby yet--I would have had a heart attack if the seat went clunk with a car seat strapped to it!)
I called the dealer and said "Uh...pins?" They told me there was no such thing! Well, I AM just a dumb woman, after all, right? 
So I said "Humor me. Order me some pins," and they tried to talk me out of it! They wouldn't listen to me until I looked up the instructions in the owner's manual for how to take out the back seat entirely. One of the steps was to "remove the pins holding the rods in place" or something similar. Ohhhhhh...THEN they believed me.
Turned out the pins cost a whopping 23 cents.
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