Another reason to use USPS over UPS. Customer service actually told me a bald faces lie [View all]

[Boxerfan]

I have given up on using UPS for anything I ship. My local PO is miles ahead in service & security on valued items.

I ordered some items that I could not get locally. The price for shipping was almost 2/3 the cost of the item but I needed it.

Since it was late arriving I decided to check the shipper to see if they had a track #. Using that I was informed the package had been "left on my doorstep" about an hour before I got home.



I checked all around outside and nothing. Called cust service & a local rep called me back. She then informed me the package had been miss labeled and the driver left it at a house down the street at unit 7. And he was out of the area so I should go ask the address he delivered it to. Or it could be unit 18.

WTF?

Mine is 71 and I explained the shipper had the correct information on the ship invoice. She said the address was labeled wrong so she could not help.

Frustrated I went to the 1st of 2 possible and knocked. Got my package and thanked them for holding it for me. And they were confused why it went to them also. It was addressed perfectly legibly 71.

How the heck does a cust service person think a person is not going to find that lie out once the package is recovered. I took a picture & called corporate to raise hell. Did not get far but I assured them I had zero trust in the services they offered & would never use them. Especially when a company that is truly part of America's fabric-the USPS does a better job every time I've used them. And it was founded by Benjamin freaking Franklin..