Comcast is so fucking stupid.

[dembotoz]

9. bet i know why...trapped in the new revenue quota jail

customer service departments have new revenue requirements....hence the new account.
a move is just a move. the rep who does moves all days is looking for a new job the next day.

the quota must be met...the triple play was not a mistake, it was a sales rep out to make his quota at your expense.

the new user name, new phone number equals new revenue equals job security for the rep.free

sometimes there IS justification for a new account. often the carriers give much better deals to new customers than existing.
an example would be perhaps free install or some such. but the fact that you were stuck with a triple play would lead to suspect the rep was just an asshole.

The telcos are no better
my business works with small and medium businesses to reduce telecom expense while generally expanding bandwidth
Currently working with a customer who has an alarm line with a long distance plan that is not used, features not used, and even telco voicemail...

so don't give up....fight the good fight