Another day in customer service

[Orrex]

4. Well...

That's kind of like saying "the reason we have break-ins is because we have doors and windows."

No one has proposed a system that offers a better risk/inconvenience trade-off, so we keep the doors and windows.

Equally, until every local Sewer Authority (etc.) is able to perform phone-based threefold identity verification for every one of its customers in real time with no inconvenience to the customer, don't expect a change.



Regardless, when Bob Smith signed the contract and selected RUTABEGA as his password, he was acknowledging that he would be required to confirm these when he calls in.