Casey bill would penalize companies that send customer services jobs overseas [View all]

[Number9Dream]

Snip> "Sen. Bob Casey, D-Pa., is pushing a fix for frustrated consumers like Troiano in the form of legislation that would penalize companies that send customer service jobs offshore, require them to disclose the location of their call centers and offer U.S. customers the right to transfer to a domestic call center."

Snip> "The legislation being championed by Casey would prevent companies that send call center jobs overseas from receiving federal grants or loans by putting them on a "bad actor list." It would also give companies that keep such jobs in the United States preference for government contracts."

Snip> "When you consider the devastation that's brought to bear on a community because they uproot and take virtually the entire company overseas there should be some, in my judgment, some penalty, some sanction even as we're trying to provide incentives, positive suggestions or nudges to companies," Casey said. "This isn't asking too much of our system to have this kind of accountability."

http://www.mcall.com/news/nationworld/pennsylvania/mc-foreign-call-center-casey-20131113,0,4796571.story#tugs_story_display