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Computer Help and Support

theHandpuppet

(19,964 posts)

2. Thanks for the response (posted by Boomer using theHandpuppet's account)

Reply to gvstn (Reply #1)

Sat Nov 29, 2014, 05:07 PM

Nov 2014

I've unhidden file extensions and all files do show extensions (.docx, pdf, etc). For the .docx files, I try to "Open with Word" and I get a message saying "The file (filename.docx) cannot be opened because there are problems with the contents." For the .rtf documents, they open with a File Conversion popup that shows various encoding options (none of which make the garbled text readable).

(The affected computer belongs to theHandpuppet and I posted from her account to follow your instructions.)

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Computer virus corrupted all document files [View all] Boomer Nov 2014 OP

I took a quick look around gvstn Nov 2014 #1

Thanks for the response (posted by Boomer using theHandpuppet's account) theHandpuppet Nov 2014 #2

Sorry, I haven't had time to look into this further. gvstn Nov 2014 #3

Thank you very much Boomer Nov 2014 #4

Found the virus responsible theHandpuppet Nov 2014 #5

Good work. gvstn Nov 2014 #6

It's not looking good Boomer Nov 2014 #7

It is a terrible situation. gvstn Nov 2014 #8

Thanks for the references Boomer Dec 2014 #9

Message auto-removed Name removed Aug 2015 #10

CTB Locker ransomeware khalidobiee Oct 2015 #11