Computer Help and Support

Tuesday Afternoon

(56,912 posts) Thu Mar 19, 2015, 01:55 PM Mar 2015

Long story short ... newish laptop has never had camera plugged in. Old computer automatically [View all]

Last edited Fri Mar 20, 2015, 01:23 AM - Edit history (1)

recognized camera upon plug in and walked me through the upload.

This one does not recognize that I have plugged in camera.

What to do?

Please help.

Thanks.

on edit: I am on Windows8 ... with the tiles ... ugh ... if that makes a difference.

49 replies

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Long story short ... newish laptop has never had camera plugged in. Old computer automatically [View all] Tuesday Afternoon Mar 2015 OP

If new laptop Go Vols Mar 2015 #1

Win7 64 bit has no drivers available for a Canon 350D DSLR Fumesucker Mar 2015 #3

Mine was a webcam/mic hooked to the computer for webchat Go Vols Mar 2015 #6

I think this is probably the issue, thanks Tuesday Afternoon Mar 2015 #5

Look up make and model of camera. You may have to download and install a driver hobbit709 Mar 2015 #2

oh dear, I am such a Luddite, I am not sure I understand what you are telling me. Tuesday Afternoon Mar 2015 #4

A card reader is a USB device that you put the memory card from the camera in Fumesucker Mar 2015 #7

thank you for the link. I am buying one right now ... do you think Used will be okay? Tuesday Afternoon Mar 2015 #9

Used should be fine.. Fumesucker Mar 2015 #12

I don't know if you saw my thread in the Lounge about Porch Cat ... but, I just managed to get Tuesday Afternoon Mar 2015 #14

I don't add new hardware often enough to remember how I usually get thing working. gvstn Mar 2015 #22

yes it shows up with yellow triangle but it will not find a driver. Tuesday Afternoon Mar 2015 #34

Your camera is supported thru WinXP Go Vols Mar 2015 #8

thanks for helping. Tuesday Afternoon Mar 2015 #10

anytime Go Vols Mar 2015 #11

Found this on the European Canon site Go Vols Mar 2015 #13

confused. should I do this or should I do the one Fumesucker linked to above? Tuesday Afternoon Mar 2015 #15

I would try the driver first, it doesn't cost anything and my work in minutes.. Fumesucker Mar 2015 #16

It auto detected OS when I went there Go Vols Mar 2015 #17

so then, try your suggestion first? Tuesday Afternoon Mar 2015 #18

yep Go Vols Mar 2015 #19

okay but, it will have to wait til later tonight. I have to meet some friends for supper Tuesday Afternoon Mar 2015 #20

In all honesty, you will most likely be happier with a card reader. ManiacJoe Mar 2015 #21

is the card reader what fumesucker posted the link from Amazon? Tuesday Afternoon Mar 2015 #23

In post #7, yes. ManiacJoe Mar 2015 #24

I think I will try the download first. I understand what you are saying but, I will have to wait Tuesday Afternoon Mar 2015 #25

Any local camera shop or computer store ManiacJoe Mar 2015 #26

I think I saw 32 when going through the steps below in MnPaul's post. Tuesday Afternoon Mar 2015 #32

still will not recognize it. Tuesday Afternoon Mar 2015 #33

Something else you can try Mnpaul Mar 2015 #27

This message was self-deleted by its author Tuesday Afternoon Mar 2015 #28

unknown USB Device (Device Descriptor Request Failed) Tuesday Afternoon Mar 2015 #29

This message was self-deleted by its author Tuesday Afternoon Mar 2015 #30

I can not get this to work for me. I did everything it says, maybe I am not following Tuesday Afternoon Mar 2015 #31

In device manager, Mnpaul Mar 2015 #35

I did all that, I think. I can try it one more time. Because the other option above did not work Tuesday Afternoon Mar 2015 #36

This message was self-deleted by its author Tuesday Afternoon Mar 2015 #38

If mnpaul's advice above still does not work one more thing you can try. gvstn Mar 2015 #37

do I want to leave the camera plugged in when I do this? Tuesday Afternoon Mar 2015 #39

Yes. gvstn Mar 2015 #40

I did an update earlier and it said it was updated for the device. Tuesday Afternoon Mar 2015 #41

Just want to make sure that you tried wu and looked in optional updates. gvstn Mar 2015 #42

I think their support is free. gvstn Mar 2015 #43

thanks, just called them. they are open 10-10/M-F. Tuesday Afternoon Mar 2015 #45

but, aren't I on win8 .. ? Tuesday Afternoon Mar 2015 #44

I have had your same problem Curmudgeoness Mar 2015 #46

I've been reading up on the "unknown USB Device (Device Descriptor Request Failed)" error. gvstn Mar 2015 #47

Thanks. At work now. Will try this when I get home. Tuesday Afternoon Mar 2015 #48

will try this in the morning. too tired tonight to pay attention. thanks. Tuesday Afternoon Mar 2015 #49