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The plate is glued down, and it's not clear exactly how the cable runs from the box to the modem--old house, with a lot of inaccessible space--but it does seem there's an otherwise unused splitter somewhere along the run.
The modem was also replaced, with no effect.
It doesn't seem unlikely that there's a problem with the cable along there, but I'd like to know why unscrewing the cable fixes the problem when (un)powering alone doesn't. (Ideally, I'd like a reason why it's Charter's fault, so they can pay for the line and not me! 
)
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