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Computer Help and Support

Ptah

(34,079 posts) Thu Jan 14, 2016, 04:38 AM Jan 2016

problem signing on to Amazon. [View all]

amazon is requiring i fill in all my information (e-mail, password, mailing address,all billing information) and I finally get to my orders page and it tells me I haven't ordered anything in the last six months.
I ordered a few things on Tuesday and received a confirmation e-mail.
when I click on the link in the e-mail, it requires all the information again, never getting to any recent orders. My amazon video library is gone now as well.
Any suggestions?

9 replies

= new reply since forum marked as read

Highlight:

problem signing on to Amazon. [View all] Ptah Jan 2016 OP

Sounds like you signed in to a spoof page. MADem Jan 2016 #1

Same results. Ptah Jan 2016 #2

Sure you're using the "right" email address? Do you have more than one? nt MADem Jan 2016 #3

I only have one e-mail address. Ptah Jan 2016 #4

Looks like I'm not the only one with this problem: Ptah Jan 2016 #5

Strange--I had no trouble getting through. MADem Jan 2016 #6

Thanks for helping. It's all back to normal now. Ptah Jan 2016 #7

Did they ever say what it was? Maybe a glitch in one part of their database, or something? MADem Jan 2016 #8

I hadn't contacted them. It just resolved itself. Ptah Jan 2016 #9

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