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Happy to report I had a successful intervention with a MS technician, "Lucy"!
Worked great!
Here's what she fixed: when I right clicked the doc file I wanted to print, the drop down (context menu/box?) box has a line for "properties." Apparently the connection to Word was out of whack (technical term 
) and so, file wouldn't print! She noticed it because the icons didn't have the "W," only lines. I think it's going to be an issue with .doc v. .docx documents, now that I poke around in my folders.
All good now!
I have been struggling with this for HOURS over several MONTHS!!!!!!!!!!!!!
So happy now. 
Taking the rest of the day OFF!!!!!!!
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