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Computer Help and Support

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Marthe48

(16,962 posts)
Mon Aug 17, 2020, 08:51 PM Aug 2020

I have a question about Microsoft [View all]

My older friend got a new laptop last week. Her middle-aged son set it up for her. The fitness center we use has offered Silver Sneakers classes in person and online. For the online classes, we use Zoom. The instructors have been running the in-person meetings with Zoom on, so the class participants can do one or the other.

I have been doing the class online for several weeks. When my friend's daughter runs the class on her computer, none of us have trouble getting on Zoom. But my friend leads a class on the weekend and so far some of us who want to do the remote class can't get into the Zoom meeting. There have been different problems, but this last Sat. my friend couldn't get on the fitness center wi-fi with her new laptop, so none of us did the remote. She was able to get on the Zoom meeting from her house on her old laptop, but couldn't get on Zoom at the fitness center, so she got a new laptop. She didn't know she had all the instructions her daughter gave her with her on Sat. so she wasn't able to get on. I suggested that she take her laptop with her early to the fitness center and have someone walk her through. She went to the fitness center tonight and whoever helped her couldn't get her new laptop online either. I think she is either trying to use the wrong wi-fi, or maybe there's a firewall problem. I am not planning to go to the fitness center, so

So after that long story, here is what I'd like to know: Her son has muddied the waters. He told her Bill Gates is selling laptops and they are locked them so the new owner can only use MS products. He said Bill Gates was hauled in front of Congress and made to stop. The son set up Firefox and something else on this new laptop, so I don't think it is locked. I don't like the son, and I think he's an ass. I Googled this idea and I'm not seeing anything about new computers being locked, except for a virus scam. I'd like more information, but I don't know where to look or what I'm looking for. Any ideas? Many thanks!

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