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they replaced the power supply, mother board and the hard drive. When I went to pick it up, their computers were down so I couldn't pick it up. 
This was turning into a comedy of errors.
Once I got it back, the only difference I noticed is that the very sensitive hard disk protection freeze is no longer there.
I had to buy a new laptop anyway because I could not go another day without getting my work done. My husband has decided he needs a backup computer so we'll keep this brand new, newly refurbished Toshiba for that purpose. 
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