Computer Help and Support

Tasmanian Devil

(287 posts)

7. Good grief

Sat Jun 20, 2026, 01:58 AM

Jun 20

My error, it's not Shift, it's Option while launching. I was getting it confused with a different safe-mode (OS-level safe booting macOS). And Firefox "Safe" mode has been renamed Troubleshoot Mode.

So hold OPTION while launching Firefox and you should see a dialog that prompts whether or not to open in Troubleshooting Mode.

Bonus: that dialog also prompts whether or not you'd like to instead do a "Refresh Firefox" which claims to reset a bunch of things while still leaving your bookmarks (and other important stuff) alone!

And frankly, if it's still giving you problems, I'd try "Refresh Firefox" and see if that helps.

Oh, refs for more reading: https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
older: https://kb.mozillazine.org/Safe_Mode

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eppur_se_muova

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Highlight:

Any Firefox users having massive problems w/v.152.0.1 (latest LTS) on older OSX ? [View all] eppur_se_muova Jun 19 OP

Do you have an alternative browser? canetoad Jun 19 #1

Unfortunately not. Safari cannot access this bank page, for whatever reason. (It's a very old version of Safari) eppur_se_muova Jun 19 #5

You may not know canetoad Jun 19 #6

Depends on how old. usonian Jun 19 #2

Just some thoughts ... Tasmanian Devil Jun 19 #3

Shift key while launching an application ? What does that do ? Is that general ? eppur_se_muova Jun 19 #4

Good grief Tasmanian Devil Jun 20 #7

Thanks, will give it a try. nt eppur_se_muova Jun 20 #8