http://elpais.com/elpais/2014/03/13/inenglish/1394722818_325044.html
Stock market watchdog CNMV is planning to send undercover inspectors posing as customers to bank branches across Spain as part of a new effort to ensure that financial institutions are complying with regulations when they offer their products to customers.
CNMV chief Elvira Rodríguez explained that the plan, which she proposed at the end of 2013, will be put into action this year. She made the announcement on Wednesday at a presentation of the regulators goals for the coming year.
The findings by these spies will serve as evidence to be used in disciplinary action against financial institutions caught violating regulations, she explained. However, it remains unclear how the system will actually be put into place given that changes to the Securities Exchange Law must be made to define the legality of the work conducted by these inspectors.
Because of the CNMVs lack of resources, Rodríguez said that the inspectors could be hired from outside the agency but under the supervision of her office.