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Tripper11

(4,479 posts)
5. SOLVED!
Mon Sep 3, 2018, 04:56 PM
Sep 2018

So in the end, it turns out it was xfinity and the new modem we got a few weeks earlier.
When upgraded our service & speed about a month ago, and were told to go down to a store and swap our current modem for the new one.
As I was picking it up, I asked the counter person if there was anything i needed to do besides plugging it in.
He said just download the app and activate it and you're good to go.
Great!
So I did that, and everything was running great, we noticed faster speeds and all was going well.
lash forward to our issues, and the blame game, when my wife called xfinity about the issues they said that they would send a tech out.
He was here this morning, on time! and proceeded to replace some cables, fiddled with the box outside our house and also the lines on the pole.
He replaced the new modem with another new modem(both the same type) and presto...Netflix loads instantly...everything loads instantly.
Hulu, Prime, youtube all were loading and playing fine the whole time, but now...it's all going great.
So despite my logic of it's one interweb tube and should accommodate all services equally, the modem, and xfinity were not performing to the expected standard.
So back in business, back to the new season of Ozark!

Recommendations

0 members have recommended this reply (displayed in chronological order):

Netflix streaming issues [View all] Tripper11 Sep 2018 OP
Here is what I have been doing...... ProudMNDemocrat Sep 2018 #1
It's only happening on our Samsung smart tv Tripper11 Sep 2018 #3
We've had issues with Netflix recently too... ADX Sep 2018 #2
Agreed with Netflix help Tripper11 Sep 2018 #4
SOLVED! Tripper11 Sep 2018 #5
Possible cause Beautiful NM Sep 2018 #6
Latest Discussions»Culture Forums»Netflix, Streaming Videos & DVDs »Netflix streaming issues»Reply #5